Return Policy

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Service Satisfaction Guarantee

At Restorepolish, we are committed to providing quality household task assistance services. Your satisfaction is our priority, and we stand behind the work we perform.

Service-Based Nature

As a service provider rather than a product retailer, traditional return policies do not apply. However, we offer a satisfaction guarantee and will address any concerns about completed work.

If You're Not Satisfied

If you are not satisfied with any aspect of our service, please contact us within 48 hours of service completion. We will:

• Listen to your concerns and assess the situation
• Return to address any issues with the completed work
• Make necessary corrections at no additional charge
• Provide a partial or full refund if we cannot resolve the issue

Refund Eligibility

Refunds may be issued in the following circumstances:

• Service was not performed as agreed
• Work quality does not meet reasonable standards
• We are unable to complete the requested tasks
• Significant delays caused by our scheduling errors

Non-Refundable Situations

Refunds will not be issued for:

• Services completed to specification but not meeting subjective preferences
• Issues arising from pre-existing conditions not disclosed before service
• Client cancellations with less than 24 hours notice
• Circumstances beyond our control preventing service completion

Materials and Supplies

For materials and supplies purchased through Restorepolish:

• Unused materials may be returned within 7 days with receipt
• Materials must be in original packaging and condition
• Custom-ordered items are non-refundable
• Refunds will be processed within 10 business days

Dispute Resolution

We aim to resolve all concerns amicably and promptly. If you have a complaint:

1. Contact us immediately to discuss the issue
2. Allow us the opportunity to inspect and correct the work
3. Work with us to find a mutually acceptable solution

Warranty on Work

We provide a 30-day warranty on labor for most household tasks. If issues arise from our workmanship within this period, we will return to correct them at no charge. This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or accidents
• Issues with supplied materials or products
• Work performed by other parties after our service

Refund Processing

Approved refunds will be processed within 10 business days and returned via the original payment method. Bank transfers may take additional time depending on your financial institution.

Quality Commitment

We continuously strive to exceed expectations. Your feedback helps us improve our services. Even if you don't require a refund, we welcome your comments and suggestions.

Contact for Issues

To report a concern or request a refund, contact us:

Restorepolish
390 Windsor Rd, Baulkham Hills NSW 2153, Australia
Phone: +61 2 9639 8620
Email: hello@restorepolish.world