Frequently Asked Questions

We handle a wide range of small household tasks including bulb replacement, fixture installation, shelf mounting, picture hanging, furniture assembly, minor repairs, organization projects, seasonal maintenance, and general household assistance. If you're unsure whether we can help with a specific task, contact us for clarification.

We offer both hourly rates and package pricing. Our standard hourly rate is $55 per hour with a 2-hour minimum. Package deals are available for specific services like lighting installations or organization projects. We provide estimates before beginning work so you know the expected cost.

We bring all standard tools needed for common household tasks. If your project requires specific materials like bulbs, fixtures, shelving, or hardware, you can either purchase these yourself or we can supply them at competitive rates. We'll discuss material needs when you book your appointment.

We recommend booking at least 3-5 days in advance for standard appointments. However, we often have same-week availability and can accommodate time-sensitive requests when possible. Contact us when you know you need assistance, and we'll work to find a suitable time.

Yes, Restorepolish carries comprehensive liability insurance for all work performed in client homes. This protects both you and us in the unlikely event of accidental damage or injury during service calls.

We primarily serve Baulkham Hills and surrounding suburbs within a 10km radius of our base at 390 Windsor Rd. This includes areas like Castle Hill, Bella Vista, Winston Hills, and Northmead. Contact us to confirm service availability for your specific location.

We handle basic electrical tasks like bulb replacement, fixture installation, and switch replacement. For complex electrical work requiring a licensed electrician, we can provide referrals to trusted professionals in the area.

We understand that schedules change. Please provide at least 24 hours notice if you need to reschedule your appointment. Cancellations with less than 24 hours notice may incur a $35 cancellation fee.

Yes, we can arrange regular maintenance visits on a weekly, bi-weekly, or monthly basis. This is ideal for ongoing tasks like seasonal maintenance, organization projects, or general household upkeep. Contact us to discuss a customized maintenance schedule.

Appointment duration varies based on the tasks involved. Simple jobs like bulb replacement may take 30-60 minutes, while organization projects or multiple tasks can take 2-4 hours. We'll provide a time estimate when you describe your needs.

We accept cash, bank transfer, and major credit cards. Payment is due upon completion of service. For regular maintenance clients, we can arrange monthly invoicing.

Yes, we offer Saturday appointments from 8:00 AM to 4:00 PM. Sunday service is available by special arrangement for time-sensitive tasks.